Peran Telemedicine dalam Peningkatan Kepuasan Pasien: Tinjauan Literatur
Abstract
Penelitian ini merupakan tinjauan literatur yang menganalisis efektivitas telemedicine dalam meningkatkan kepuasan pasien. Telemedicine, yang memanfaatkan teknologi komunikasi jarak jauh untuk layanan kesehatan, telah menjadi solusi inovatif untuk mengatasi berbagai tantangan dalam akses layanan medis, terutama selama pandemi COVID-19.Metode: Penelitian ini merupakan tinjauan literatur yang menggunakan sumber dari berbagai basis data elektronik, termasuk Clinical Key, Google Scholar, MEDLINE/PubMed, ProQuest, Science Direct, Scopus, dan Springer Link. Kata kunci yang digunakan mencakup "telemedicine" dan "kepuasan pasien". Penelitian ini menganalisis lima artikel yang relevan untuk mengevaluasi efektivitas telemedicine dalam meningkatkan kepuasan pasien. Tahun artikel yang digunakan dengan rentang 2019 – 2022.
Hasil: Berdasarkan lima artikel yang dianalisis, ditemukan bahwa telemedicine memberikan manfaat signifikan dalam menurunkan biaya perjalanan dan waktu tunggu, serta meningkatkan fleksibilitas dan kenyamanan bagi pasien, terutama di wilayah terpencil atau dengan mobilitas terbatas.Pembahasan: penelitian ini menunjukkan bahwa pasien yang menggunakan layanan telemedicine umumnya merasa lebih puas dibandingkan dengan konsultasi tatap muka, yang diukur melalui pengurangan biaya dan waktu serta kemudahan akses. Namun, keberhasilan telemedicine sangat bergantung pada dukungan teknologi yang handal dan keterampilan komunikasi tenaga medis untuk memastikan interaksi yang efektif. Kendala seperti keterbatasan akses internet dan kompetensi teknologi masih menjadi tantangan dalam implementasi telemedicine di berbagai negara.Kesimpulan: telemedicine memiliki potensi besar untuk diintegrasikan dalam sistem kesehatan secara berkelanjutan, sehingga dapat mendukung perawatan konvensional dan memperluas jangkauan layanan kesehatan
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